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VersaSRS Help Desk
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| Publisher: |
VersaDev
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Contact Email: |
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Free to use |
| Version: |
3.2.2 |
File Size: |
19.07MB |
| Date Released: |
2006-03-06 |
Release Status: |
New Release |
| License: |
Shareware |
Price: |
Free |
Download
(37)
|
| Date Added: |
2006-06-17 |
Date Updated: |
2006-06-17 |
| Category: |
Business::Helpdesk & Remote PC |
| Platform(s): |
Windows2000,WinXP,Windows2003 |
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| Rating: |
 (Votes: 1)
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 versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
Keywords: Help Desk, Service Request, Incident, Issue, Service, web based, thin client, browser based, Call Centre, Contact Centre, Issue Tracking, Self Help, Support, Case Management, Issue Management, CRM
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